Frequently Asked Questions

We get asked a lot of questions about plan management and the NDIS, so we have compiled a list of frequently asked questions.

During your initial plan meeting, or in your plan review meeting with the NDIS you can ask for your supports to be plan managed. If your plan is not currently plan managed, but you would like it to be, a plan review can be requested in order to access plan management services.

The NDIS will include funding in your plan to pay for your plan management. This is separate from your other support funding.

We process invoices daily and usually have a 2-5 business day turnaround. Payment times may vary if the participant approval system is in use or if errors are noted.

We are very prompt with payment to ensure our participants are not hassled by providers chasing payments.

Yes, depending on the issue, we will contact the accounts team or call the office staff directly with our queries. We will then gather the required information related to the issue so it can be resolved quickly.

If we identify issues on an invoice, we will work with you and the provider to correct the invoice.

Of course. You can choose to have invoices sent to you for confirmation before we pay anything. We have a simple invoice approval system that you can log onto and approve or reject any invoices. It's easy and puts you in control of your funding.

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